The session examines current hot issues based upon changes in guidlines, policies, and procedures from TREC, TAR, state, and/or federal sources. Potential topics include RESPA changes and how they affect current transactions; changes in licensing laws, including adult education; how to properly price their listings, negotiate price reductions, and effectively close reluctant buyers. Knowing how to handle these issues will help agents raise the bar in terms of customer service, agent reviews, conflict resolution, and reisk management.

Instructor: Cindy Lott

Refund Policy (cancellation by student):

Refunds will only be issued for a cancellation by a registered student if advance notice is given at least 48 hours prior to the course scheduled time.

Cancellation Policy:

The GFWAR (provider #390) reserves the right to cancel SAE/CE courses if the minimum pre-registered attendance requirements are not met five business days prior to the scheduled class date.

Full refunds will be issued to all pre-paid students or monies can be transferred to future scheduled SAE/CE courses. Monies will not be held longer than the conclusion of the calendar year, from the date of purchase, in which the monies were paid.

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